Relationship Manager I-Healthcare Business Banking

PNC Bank•Troy, MI

13h•Onsite

About The Position

At PNC, the Relationship Manager I-Healthcare within the Business Banking organization is based in Troy, MI. PNC operates as an in-office company, fostering a supportive culture for employee growth and work-life balance. This role involves managing relationships with new and existing clients to drive sales, revenue, and market share, typically dealing with clients of basic risk and complexity under a higher degree of supervision. The manager is responsible for acquiring, expanding, and retaining client relationships to generate revenue and deepen engagement. Key activities include the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services. The role also involves managing risk/return, ensuring quality for clients, and actively identifying and mitigating various risks such as regulatory, reputational, operational, and credit risks. The Relationship Manager focuses on understanding client needs to provide insights, increase engagement and loyalty, and build internal and external networks to acquire and expand client relationships. They are expected to present the full range of PNC's products and services and leverage sales tools to convert opportunities, demonstrating the ability to analyze and mitigate credit risk using credit fundamentals and internal policies.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Business Acumen
Client Relationship Management
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Prospecting
Selling
Tech Savvy

Nice To Haves

Certifications are often desired.
Book Of Business
Client Relationship Building
Credit
Credit Products
Customer Engagement
Decision Making
Financial Analysis
Identifying Sales Opportunities

Responsibilities

Handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
Acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet (with direction).
Handle the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
Manage risk/return and drive quality for new and/or existing clients.
Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
Focus on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
Focus on increasing client engagement and loyalty.
Build an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Focus on bringing entire bank to the client by presenting the full range of PNC's products and services.
Leverage reporting and sales tools to proactively identify and successfully convert sales opportunities.
Demonstrate ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service.