Relationship Manager I - Business Banking

PNC Bank•Miami, FL

6h•Onsite

About The Position

As a Relationship Manager in PNC's Business Banking organization, based in Kendall, Florida, you will manage relationships with new and existing clients to grow sales, revenue, and market share. The role generally serves clients with basic risk and needs complexity and works under a higher degree of supervision. With direction, you will acquire, expand, and retain client relationships, originate and document credit and non-credit products and services, and manage risk and quality. You will identify client opportunities and offer ideas and insights based on clients' needs and financial well-being, while working to strengthen engagement and loyalty. The role also involves building internal and external networks, bringing the full range of PNC products and services to clients, and using reporting and sales tools to identify and convert opportunities. You will apply credit fundamentals and internal credit policies to analyze, evaluate, and mitigate credit risk. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Spanish-speaking ability is preferred.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and tailor solutions to customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Spanish-speaking ability is preferred.
Certifications are often desired.
Preferred skills include book of business management, client relationship building, credit processes, credit products, customer engagement, decision making, financial analysis, and identifying sales opportunities.
Competencies include business acumen, client relationship management, customer experience management, critical thinking and decision making, effective communication, prospecting, selling, and technology savviness.

Responsibilities

Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return and maintain quality for new and existing clients.
Identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service