Relationship Manager 3(16) and TPA Partner Program

ADP•Salem, NH

13d•Hybrid

About The Position

ADP is hiring a Relationship Manager 3(16) and TPA Partner Program. This role is responsible for developing and maintaining effective ADP relationships with RS' institutional fiduciary administration partners. As the liaison with these firms and as a key partner advocate, the Fiduciary Administration Relationship Manager is responsible for the mutual success of the partnership and the partner's overall satisfaction. The Relationship Manager positions him or herself within the senior levels of the partner's organization, but may also interact with the partner's middle management and department staff when necessary. Understanding the partner's short and long-term goals relative to their retirement business, and the strategic opportunity they present to ADP RS, the Relationship Manager serves as a facilitator of services across the Retirement Services organization. This position will involve some domestic travel to meet with assigned partners. The nature of what you do every day will be engaging in a consultative relationship with our 3(16) and TPA partners. The questions you receive will vary, as will the solutions you provide based on each company’s demographic and their unique plan document. Our top-ranked training and mentoring program will set you up for success in just a few short weeks! To thrive in this role, you have a way with partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear, easy to understand, and take action on. You will also be able to use your retirement plan administration expertise to develop solutions. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

5+ years of Relationship Management and/or directly related experience
Exceptional verbal and written communication skills
Understanding of retirement plan administration –especially Form 5500 and compliance testing
Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

Master's Degree
Comprehensive understanding of competitive advantages and disadvantages of Retirement Products.
Experience in managing executive level relationships / partnerships with clients and third parties
Extensive understanding of Defined Contribution recordkeeping and plan administration
Familiarity with mutual funds and basic investment management principles

Responsibilities

Key ADP contact for assigned partners decision maker and/or the senior executive responsible for the ADP relationship
Key liaison with all ADP entities to proactively communicate with and provide marketing and sales support to their assigned partnerships.
Focus is on strategic success and total partner satisfaction
Effectively communicate and oversee the resolution of resulting critical issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
Understand partner's retirement business strategy and needs.
Identifies and develops new strategic opportunities within each partnership.
Positioned as the Partner Advocate within ADP -- cuts through the red tape to resolve issues.
Ensures partners understand ADP's positions and objectives.
Represents the partners interests internal relative to product development desires, sales support requests, issue resolution, etc.
Conceptualize, develop and participate in partner specific marketing and sales campaigns.
Maintains comprehensive and timely records on partner activities.
Performs other related duties as assigned.