Relationship Management Associate

FCC / FAC•Brockton, ON

1d•Hybrid

About The Position

As a Relationship Management Associate, you’ll support the lending process by building strong customer relationships and delivering fast, accurate administrative expertise that strengthens decisions and elevates the customer experience. If you’re passionate about agriculture and energized by creating great experiences for customers and colleagues, this role is a great match.

Requirements

A diploma in business
A minimum of two years of related experience (or an equivalent combination of education and experience)
Proven ability to build and maintain business relationships, including engaging with customers, centres of influence or community partners
Strong attention to detail and ability to prioritize tasks
Passion for agriculture, with knowledge of farming operations or agribusiness environments

Nice To Haves

Customer service experience, ideally in a financial, law, agricultural or advisory setting
Bilingualism (English and French) is a strong asset

Responsibilities

Proactively build and maintain relationships with customers, helping identify needs and opportunities
Work closely with Relationship Managers to identify customer needs and proactively reach out to customers and prospects
Answer customer inquiries thoroughly and professionally, creating value and sales opportunities
Keep the office running seamlessly by delivering professional front desk support
Perform administrative tasks with speed and accuracy
Proactively coordinate office needs to resolve issues before they impact operations