Relationship Guide

Rosedale Bank • Pasadena, MD

4d • Hybrid

About The Position

Join Rosedale Bank and Be a Part of OUR STORY At Rosedale Bank, we pride ourselves on being a true community bank. With a rich 118-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people. We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience. About the Job We are currently seeking a Relationship Guide to join our team at the Pasadena Branch . This front-line position is responsible for delivering an outstanding customer experience while assisting with basic banking needs, processing transactions, and educating customers about Rosedale Bank's products and services. You'll be part of a team that values professionalism, service excellence, and relationship-building.

Requirements

• High school diploma or equivalent
• 0–2 years of customer service experience; cash handling experience preferred
• Excellent customer service, verbal, and written communication skills
• Strong interpersonal skills and a customer relationship focus
• Detail-oriented, dependable, and adaptable
• Ability to count large sums of cash and coin
• Basic computer skills and problem-solving ability
• Team-oriented with a commitment to professionalism and integrity

Responsibilities

• Create a personalized, responsive, and convenient customer experience.
• Engage in meaningful conversations to understand customer needs.
• Provide timely, accurate, and thorough service.
• Learn and promote all Bank products and services, highlighting benefits tailored to customer needs.
• Educate customers on digital banking tools and guide them through processes like online banking and ATM PIN resets.
• Process a variety of transactions including deposits, withdrawals, loan payments, and official checks.
• Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.
• Follow all cash handling, security, and operational procedures.
• Perform other duties as assigned.

Benefits

• 401(k) - fully vested employer match and discretionary year end employer profit share contribution
• Health Savings Account with generous employer contribution
• Wide variety of Voluntary Benefit Options
• Employer subsidized Health & Wellness Fitness Program
• Generous paid time off including Birthday Day Off
• Paid Parental Leave
• RISE Employee Recognition Program
• Paid Community Outreach Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED