Relationship Builder-Teller (Troost Branch) (62730)

MAZUMA CREDIT UNION•Kansas City, MO

27d•$16 - $18•Onsite

About The Position

The primary responsibility of this position is to deliver outstanding service to Members by accurately processing a variety of financial transactions. These transactions include handling cash, balancing accounts, and ensuring each transaction is conducted in accordance with established Credit Union policies and procedures. The role also includes actively promoting Mazuma's products and services to Members, thereby supporting their financial needs. It is essential to maintain a professional, organized, and efficient work environment at all times.

Requirements

Cash handling experience (e.g., cashier, retail sales).
Customer service experience in a fast-paced environment.
High school diploma or equivalent
Displays outstanding communication abilities and builds positive relationships with Members and Team Members.
Maintains a high standard of accuracy and attention to detail while processing financial transactions.
Works effectively both independently and collaboratively within a team environment.
Handles multiple tasks simultaneously, prioritizing responsibilities to ensure timely completion of assignments.
Utilizes strong problem-solving skills and professionalism to address Member inquiries and resolve concerns.
Demonstrates proficiency in basic math skills, including addition, subtraction, multiplication, and division.

Nice To Haves

Prior retail banking experience preferred.
Knowledge of financial products and services is a plus

Responsibilities

Deliver exceptional service by greeting Members warmly, addressing their needs, and resolving any issues promptly and professionally.
Accurately and efficiently process Member transactions, which include deposits, withdrawals, loan payments, check cashing, savings bonds, check cashing, and money orders.
Maintain accurate cash drawer balancing throughout the workday and promptly reconcile any discrepancies to uphold financial integrity.
Responsible for maintaining accurate records and documentation of all transactions and Member interactions.
Promptly resolving Member concerns in a professional manner is a key aspect of the role. Complex issues should be escalated to leadership as needed to ensure timely and effective solutions.
Evaluates opportunities to introduce Mazuma’s products, services, and marketing promotions that align with Members’ needs, providing solutions customized to their individual circumstances. When suitable, Members are referred to specialists in the branch, business, mortgage, and wealth management.
Remain fully compliant with all applicable regulations, including the Bank Secrecy Act (BSA), as well as all Credit Union policies, procedures, and security measures.
Maintain strict confidentiality of all Member information in accordance with Credit Union standards and regulatory requirements.
Team Members are required to consistently maintain a professional and orderly work environment, including presenting an appearance that aligns with Credit Union standards.
Actively fostering a positive team dynamic enhances branch performance and ensures Member satisfaction.
Provide assistance to other branch teams and perform operational responsibilities as required, including support for opening and closing procedures and management of vault transactions, to ensure efficient daily operations.
Develop and maintain constructive relationships with Members and other Team Members to cultivate an inclusive and supportive workplace atmosphere.

Benefits

Up to 27 days off a year
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including: Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program
On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts