RELATIONSHIP BANKER (Teller)

Intracoastal Bank•Palm Coast, FL

1d•Onsite

About The Position

At Intracoastal Bank, we know that great service starts with people who care. If you’ve built a steady career in retail—helping customers, solving problems, and creating positive experiences—we’d love to help you grow in a rewarding banking role. Join a team that takes pride in supporting our community, building trust with every interaction, and helping neighbors reach their financial goals. Intracoastal Bank is seeking a Relationship Banker to join our dynamic banking team. Over the years, we at Intracoastal Bank have established ourselves as a market leader in community banking. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help our clients succeed.

Requirements

High school diploma or equivalent (required)
Entry Level (RB I): 0–2 years in banking, retail, or customer service
Intermediate (RB II): Some banking or sales experience preferred
Advanced (RB III): 1–2+ years financial services experience with demonstrated proficiency
Strong interpersonal and communication skills
Ability to identify sales opportunities and cross-sell effectively
Knowledge of banking products, services, and regulations
Problem-solving and decision-making skills
Ability to manage multiple tasks in a fast-paced environment
Awareness of customer needs and situational factors

Nice To Haves

This role evolves in complexity, autonomy, and leadership expectations from Level I through Level III, including increased involvement in loan processing, business accounts, branch operations, and decision-making authority.

Responsibilities

Process routine to complex transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances
Provide accurate information and troubleshoot customer issues across accounts, debit cards, and digital banking platforms
Assist with account servicing activities such as address changes, travel notifications, safe deposit access, and account closures (including advanced products at higher levels)
Support loan-related activities including application intake, rate/term discussions, and closing processes (advanced levels)
Ensure a high level of courtesy, efficiency, and professionalism in all interactions
Identify customer needs and recommend appropriate banking products and services
Actively cross-sell and refer customers to internal specialists
Contribute to branch growth goals through relationship building and proactive outreach
Educate customers on bank capabilities, products, and digital channels
Open and maintain personal and (at higher levels) business accounts
Process account changes and perform ongoing account maintenance
Conduct follow-ups to deepen customer relationships
Support loan and commercial referral processes
Assist with daily branch operations including opening/closing procedures
Perform cash handling, vault balancing, and ATM maintenance
Support coworkers with cash needs and operational tasks
Participate in team meetings, huddles, and branch initiatives
Provide leadership support and act as a resource when management is unavailable (advanced levels)
Maintain adherence to all bank policies, procedures, and regulatory requirements
Support a strong risk management culture through sound judgment and decision-making
Identify and escalate suspicious activity or complex issues appropriately
Resolve customer concerns efficiently and professionally
Promote a positive team environment through collaboration and support
Participate in community and business development initiatives
Demonstrate adaptability and engagement in a fast-paced environment

Benefits

Employee Stock Ownership Program (ESOP)
401k Retirement Plan with matching contributions
Tuition assistance for professional development
11 paid holidays
Paid birthday/flex day
Minimum of 15 PTO days per year
Fully paid employee-only health insurance with options
Group insurance benefits such as dental, vision, life, disability, pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits
Employee Assistance Program (EAP)
Free checking and savings account
Free safety deposit box