Relationship Banking Associate

NBT Bancorp•Pittsfield, MA

13h

About The Position

The Relationship Banking Associate delivers high-quality, responsive service to internal and external customers and processes routine transactions and related services accurately and efficiently in accordance with policies and procedures. The role identifies and refers sales opportunities to the appropriate business partner or line of business, in person or by telephone, and provides support for basic consumer deposit account opening as required. The associate handles routine and non-routine teller transactions, customer and account servicing, administrative work, recordkeeping, forms and reports, and daily vault balancing. The position also supports relationship management, customer outreach, issue resolution, and community events in support of the Community Reinvestment Act. The role follows security controls intended to minimize potential company losses.

Requirements

High school diploma or equivalent.
Minimum of one year of experience in related banking positions or equivalent sales or customer service experience.
Excellent listening and communication skills.
Ability to approach customers, identify needs and opportunities, and have customer conversations.
Organizational, interpersonal, and customer relations skills, including problem-solving and decision-making.
Ability to function in a fast-paced, changing environment.
Ability to work well with people as part of a team.
Proficient computer skills.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

Process routine and non-routine teller transactions and related customer and account servicing accurately and efficiently under established policies and procedures.
Perform administrative duties, including maintaining records, preparing forms and reports, and balancing the vault daily.
Manage customer relationships and identify and refer sales opportunities to appropriate business partners.
Support new deposit account opening as required.
Follow security measures and controls to minimize potential losses.
Use interactive, consultative conversations to assess and address customer needs and identify opportunities.
Conduct sales and service calls to existing and potential customers to meet needs and develop new leads.
Take ownership of customer issues and complaints, resolving them directly or obtaining additional support in a timely manner.
Participate in community events supporting Community Reinvestment Act efforts.
Perform other duties as assigned and required.

Benefits

Generous paid time off: at least 22 days annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible high-deductible plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking services benefits and financial planning assistance.
Paid sick and safe leave for part-time employees.
Wellness initiatives and flexible work arrangements.