Relationship Banking Associate

NBT Bancorp•Torrington, CT

About The Position

The Relationship Banking Associate delivers responsive, high-quality service to internal and external customers. The role accurately and efficiently processes routine and non-routine transactions and related account services in accordance with policy and procedures. The associate identifies customer needs and sales opportunities through in-person and telephone conversations, refers customers to appropriate business partners, and supports basic consumer deposit account opening as required. The position also involves administrative duties, relationship management, customer issue resolution, and participation in community events supporting the Community Reinvestment Act (CRA).

Requirements

High school diploma or equivalent.
At least one year of experience in a related banking position or equivalent sales or customer service experience.
Excellent listening and communication skills.
Ability to approach customers, identify needs and opportunities, and have conversations with them.
Organizational, interpersonal, and customer relations skills, including problem-solving and decision-making skills.
Ability to function in a fast-paced, changing environment.
Ability to work well with people as part of a team.
Proficient computer skills.
Ability to communicate effectively with internal and/or external customers.
Ability to move objects weighing up to 20 pounds.

Responsibilities

Process routine and non-routine teller transactions and general customer and account servicing duties accurately and efficiently, following policies and procedures.
Perform administrative duties, including maintaining records, preparing forms and reports, and balancing the daily vault.
Engage in referral and relationship management in accordance with established objectives and goals.
Support new consumer deposit account opening as required and refer customers to appropriate business partners.
Identify customer opportunities through interactive, consultative conversations and assess and address customer needs.
Conduct sales and service calls to existing and potential customers to meet existing needs and prospect for new sales leads.
Take ownership of customer issues and complaints, resolving them responsively and obtaining additional support when needed.
Follow security measures and controls to minimize potential company losses.
Participate in community events supporting CRA efforts.
Perform other assigned and required duties.

Benefits

Generous paid time off, at least 22 days annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible High Deductible Health Plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with the option to purchase additional long-term coverage.
Employer-paid basic life insurance, with the option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking services benefits and financial planning assistance.
For part-time employees working 20 or more hours per week: medical, dental, and vision coverage; voluntary benefits; and paid parental leave.
For all part-time employees: paid sick and safe leave; Employee Assistance Program; financial and banking services benefits; and retirement plans for employees who work at least 1,000 hours in a calendar year.