Relationship Banking Associate

NBT Bancorp•Johnstown, NY

10d

About The Position

The Relationship Banking Associate delivers high-quality customer service and responsiveness to support the fulfillment and satisfaction of internal and external customers. The role processes routine transactions and related services accurately and efficiently in accordance with policies and procedures, identifies and refers sales opportunities to appropriate business partners, and supports basic consumer deposit account opening as needed. Customer interactions may take place in person or by telephone. The associate also performs administrative duties, maintains records, prepares forms and reports, balances the daily vault, supports referral and relationship-management goals, and follows security measures designed to minimize potential losses. The position includes consultative customer conversations, sales and service calls, resolution of customer issues, participation in community events supporting the Community Reinvestment Act, and other assigned duties.

Requirements

High school diploma or equivalent.
At least one year of experience in related banking positions or equivalent sales or customer service experience.
Excellent listening and communication skills.
Ability to approach customers, identify needs and opportunities, and conduct customer conversations.
Organizational, interpersonal, and customer-relations skills, including problem-solving and decision-making skills.
Ability to function in a fast-paced, changing environment.
Ability to work well with people as part of a team.
Proficient computer skills.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

Process routine and non-routine teller transactions and related customer and account servicing duties accurately and efficiently in accordance with policies and procedures.
Perform administrative duties, maintain records, prepare forms and reports, and balance the daily vault.
Engage in referrals and relationship management in accordance with established objectives and goals.
Support basic consumer deposit account opening as required.
Follow security measures and controls to minimize potential company losses.
Identify customer needs and opportunities through interactive, consultative conversations and provide services or referrals to appropriate business partners.
Conduct sales and service calls to existing and potential customers to address needs and prospect new sales leads.
Take ownership of customer issues and complaints, resolving them or enlisting additional support to ensure timely service and satisfaction.
Participate in community events supporting Community Reinvestment Act efforts.
Perform other assigned and required duties.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible high-deductible health plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking service benefits and financial planning assistance.
Part-time employees working 20 or more hours per week are eligible for medical, dental, and vision coverage, voluntary benefits, and paid parental leave.
All part-time employees are eligible for paid sick and safe leave, Employee Assistance Program access, and banking service benefits; retirement plan eligibility includes a 1,000-hours-per-calendar-year threshold for the pension plan.