Relationship Banker - Jersey City, NJ Area Financial Centers

Bank of America • Jersey City, NJ

20d • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes having in-depth conversations with clients to understand their financial and life priorities and connecting them with solutions that support their financial goals. The position is based in the Jersey City, New Jersey area and is an in-office role. It is a first-shift position scheduled for 40 hours per week. Pay is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Collaborate effectively and build and nurture strong relationships.
• Display passion, commitment, and drive to improve clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently, and feel comfortable engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technology, including ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines and applicable laws and regulations.
• Efficiently manage time and capacity.
• Focus on results while acting in the client’s best interest.
• Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• Work a first shift schedule of 40 hours per week.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, and comply with applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources.
• Accurately and efficiently process cash transactions for clients as needed.
• Learn clients’ financial and life priorities and connect them with solutions that meet their goals.

Benefits

• Benefits eligibility
• Paid time off
• Resources and support for employees
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED