Relationship Banker - Northeast Columbus, OH -State and Schrock, New Albany and Morse and Karl
About The Position
At Bank of America, the Relationship Banker supports the company’s purpose of helping make financial lives better through the power of every connection. The role is based in a culture focused on responsible growth, inclusion, collaboration, career development, and teammate well-being. The company maintains an in-office culture, with flexibility determined by role responsibilities and business needs. The Relationship Banker engages clients in the lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The banker holds in-depth conversations to understand clients’ financial and life priorities and connects them with solutions that support their financial goals. This position works 40 hours per week on first shift and may require weekend or extended hours, including scheduling at a nearby financial center.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients’ financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Apply critical thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Efficiently manage time and capacity.
- Focus on results while acting in the best interest of the client.
- Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, doing what is right for clients and the bank while adhering to applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources.
- Accurately and efficiently process cash transactions as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions.
Benefits
- Industry-leading benefits; this role is currently benefits eligible.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
