Relationship Banker (multi-level) - San Diego Central

U.S. Bank•San Diego, CA

4d•$23 - $32•Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple levels for its San Diego Central role. The level offered will align with the candidate’s job-related retail banking experience and training. Relationship Bankers build customer relationships through proactive outreach and in-person, appointment-based, and virtual engagement, assessing banking needs and providing counsel suited to each customer’s goals and channel preferences. They obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend financial solutions. The role also includes originating and closing consumer loans, opening accounts, completing service requests, submitting credit applications, processing basic transactions, and opening and/or closing the branch. Bankers are expected to use digital tools and available resources to deliver an accurate, consistent client experience, collaborate with branch colleagues, and occasionally work at other nearby locations. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required background and credit checks and ongoing compliance with registration requirements. The posting describes three levels: Relationship Banker 1, Relationship Banker 2, and Senior Relationship Banker. All levels require a high school diploma or equivalent. The stated experience ranges are typically less than four years for level 1, typically four to five years for level 2, and typically five or more years for the senior level. The role is based at a U.S. Bank location for scheduled workdays. The posting lists hourly pay ranges of $22–$24 for level 1, $24–$28 for level 2, and $28–$32 for senior level; a separate location-based range is also listed as $23.19–$28.35.

Requirements

High school diploma or equivalent.
Job-related retail banking experience or a combination of experience and commensurate training; level-specific experience is typically less than four years for Relationship Banker 1, typically four to five years for Relationship Banker 2, and five or more years for Senior Relationship Banker.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks and continued compliance with registration requirements.
Ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Knowledge of applicable bank and branch policies, procedures, and support systems; advanced knowledge is specified for the Senior Relationship Banker level.
Customer service and interpersonal skills.
Ability to identify customers’ needs and make appropriate recommendations, reactively and proactively.
Ability to learn and adapt to new information and technology platforms.
Willingness to work at other nearby locations on occasion.

Nice To Haves

Experience in the financial services industry.
Experience participating in sales campaigns or promotions (Relationship Banker 2 and Senior Relationship Banker).
Experience using and demonstrating digital products and self-service technologies.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Cash-handling experience.
Active listening and problem-solving skills.
Ability to teach customers how to use digital technology.
Thorough knowledge of retail products and services, particularly for Relationship Banker 2 and Senior Relationship Banker.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning customers’ financial needs and channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Originate and close consumer loans and open and/or close the branch.
Comply with NMLS registration requirements under the S.A.F.E. Act of 2008 and Regulation Z.
Work from a U.S. Bank location on scheduled workdays and be willing to work at other nearby locations on occasion.

Benefits

Medical, dental, and vision healthcare coverage.
Basic and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, ranging from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.