Relationship Banker (multi-level) - San Diego Central

U.S. Bank•San Diego, CA

3d•Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple levels for its San Diego Central area. The successful candidate will be placed at the level that aligns with their skills and experience. Relationship Bankers build trusted relationships with customers and businesses by assessing banking needs, processing customer and account information, educating customers about deposit and loan products and services, and recommending financial solutions aligned with their goals. They engage customers in person, by appointment, and virtually, while using a digital-first approach. The role includes opening accounts, originating and closing consumer loans, completing service requests, submitting credit applications, and opening and/or closing the branch. The position requires working from a U.S. Bank location on scheduled workdays and may require occasional work at nearby locations. NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z is required, along with continued compliance with applicable registration requirements, including maintaining a satisfactory criminal and credit record. The listed pay range is $23.19–$28.35; the posting also provides level-specific ranges of $22–$24 per hour for Relationship Banker 1, $24–$28 per hour for Relationship Banker 2, and $28–$32 per hour for Senior Relationship Banker. Actual pay may vary by location and level.

Requirements

High school diploma or equivalent.
Job-related retail banking experience or a combination of experience and commensurate training; the posting describes level-specific experience as less than four years for Relationship Banker 1, typically four to five years for Relationship Banker 2, and five or more years for Senior Relationship Banker. It also states a general requirement of one to four or more years.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable registration requirements, including maintaining a satisfactory criminal and credit record.
Work from a U.S. Bank location for all scheduled workdays.
Willingness to work at other nearby locations on occasion.

Nice To Haves

Ability to build and foster customer relationships through proactive outreach and follow-up.
Effective and confident customer communication and interpersonal skills.
Knowledge of applicable bank and branch policies, procedures, and support systems; advanced levels require advanced or thorough knowledge as described for each level.
Knowledge of retail products and services.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ needs, use a digital-first mindset, and make appropriate recommendations reactively and proactively.
Financial services industry experience and knowledge of financial services products and solutions.
Passion, commitment, and drive to improve customers’ financial lives.
Ability to learn and adapt to new information and technology platforms.
Cash-handling experience.
Active listening and problem-solving skills.
Ability to teach customers how to use digital technology.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and banking-channel preferences.
Identify and recommend solutions for new and existing customers through effective engagement and communication.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital products and self-service technologies.
Use available resources and technology to improve the customer experience and maintain operational accuracy.
Originate and close consumer loans, and open and/or close the branch.
Engage customers in person, by appointment, and virtually, adapting a digital-first mindset.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.