Relationship Banker - Newark Downtown Office

Park National Bank•Newark, OH

11d•Onsite

About The Position

The Relationship Banker role is responsible for providing exceptional service to customers, prospective customers, and bank associates. This role fosters and strengthens retail banking customer relationships, resolves customer issues, and coordinates sales efforts across various business lines. The Relationship Banker acts as the customer's personal banker, utilizing a specific philosophy and strategy to build relationships, offer suitable products and services, and deliver exceptional customer service. The role executes retail banking initiatives through consultative relationship management, cross-sells products and services, and performs related clerical functions. They originate, retain, and maintain customer accounts, including Retail Deposit Accounts, Digital Products and Services, and Small Business Deposit Accounts. The position addresses customer inquiries, completes transactions promptly and accurately, and acts as an advocate for digital product adoption. Additionally, the Relationship Banker assists Branch Management with daily operations, such as generating reports and gathering data, and must complete ongoing training to maintain product knowledge, digital product knowledge, financial services, and sales skills. Maintaining awareness of and adherence to the Bank's compliance requirements and risk management concepts is crucial. Travel within the Park National footprint is expected.

Requirements

High School Diploma or GED required
2-4 years experience in banking, sales, relationship management, or a related field required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic computer skills
Ability to influence others
Ability to build collaborative relationships
Ability to work as part of a team
Organization skills/Detail oriented
Able to multitask or juggle priorities
Problem/Situation Analysis
Technical Expertise
Creativity

Responsibilities

Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management.
Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross sell products and services and perform related clerical functions, such as account and customer maintenance.
Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
Act as advocate of digital product adoption for customers and internal support for branch associates.
Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed.
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Travel within the Park National footprint is expected.
Other duties as assigned