Relationship Banker - Arundel Mills Financial Center

Bank of America•Hanover, PA

1d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial needs while supporting Responsible Growth and delivering a positive experience for clients, teammates, communities, and shareholders. The position is based at the Arundel Mills Financial Center in Hanover, Maryland, and is part of the bank’s in-office culture. The role engages clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. It also processes cash transactions accurately and efficiently as needed. Relationship Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their financial goals. The role includes managing financial center traffic, appointments, outbound calls, and cash responsibilities, while partnering with small business, lending, and investment experts.

Requirements

High School Diploma, GED, Secondary School, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with conducting transactions through self-service resources.
Accurately and efficiently process cash transactions for clients as needed.
Understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.