Relationship Banker -Long Beach

Orange County's Credit Union•Long Beach, CA

18d•$23 - $27•Onsite

About The Position

As a Relationship Banker, also described as a Personal Banker or Member Service Representative (MSR), you serve as a trusted financial partner and the face of the branch. You combine member service, sales, and problem-solving to help members navigate their financial journeys. The role involves accurate teller transactions, opening accounts, supporting consumer loan applications, recommending suitable products and services, and resolving questions and concerns through a consultative, relationship-focused approach. The position is based in Long Beach. It requires Monday–Saturday availability, with weekday hours between 8:00 AM and 6:30 PM and Saturday hours between 8:00 AM and 2:30 PM. Spanish fluency is preferred in the role heading; the posting also lists Mandarin fluency as preferred under sales and communication skills. Pay depends on experience, internal equity, and level. The listed hourly ranges are $23.00–$25.00 for Member Service Rep IV and $25.50–$27.00 for Senior Rep I–II. Candidates must complete pre-employment screenings, including background and credit checks.

Requirements

At least 2 years of recent experience in a bank or credit union.
Hands-on experience with teller transactions, opening new accounts, and consumer lending.
At least 2 years of experience cross-selling and referring financial products.
Clear, friendly communication that is professional and approachable.
Comfort learning and using multiple systems and platforms.
Availability Monday through Saturday, during the stated weekday and Saturday hours.
Ability to complete required pre-employment background and credit checks.

Nice To Haves

Spanish fluency is preferred.
Mandarin fluency is preferred.

Responsibilities

Deliver exceptional member experiences by accurately and carefully handling teller transactions.
Open new accounts and guide members through consumer loan applications.
Proactively recommend products and services suited to members’ needs.
Resolve member questions and concerns using a consultative, relationship-focused approach.
Build lasting relationships and trust with members.

Benefits

Comprehensive health coverage, including Anthem, Delta Dental, and VSP, effective from the first day.
Life insurance at no cost.
401(k) plan with employer match up to 6%.
13 days of vacation annually.
Seven sick days annually.
Paid holidays.
Annual merit increases.
Annual discretionary bonus.
Quarterly incentive bonuses.
Educational grants up to $1,000 per year.
Award-winning workplace culture and clear growth paths and internal mobility.