Relationship Banker - Atlanta (Sandy Springs Branch)

Coastal States Bank•Atlanta, GA

4d•Onsite

About The Position

The Relationship Banker II (RB II) delivers exceptional client service while performing advanced account servicing, digital banking support, and basic business account management. The role handles complex account maintenance, fraud prevention, and digital problem-solving while maintaining operational excellence, compliance, and Coastal States Bank’s Core Values of Character, Commitment, Service, Trust, and Community. The position requires full-time hours Monday through Friday in a professional branch setting. It is not remote or hybrid. Pay is commensurate with qualified experience. The banker supports consumer and non-complex business account opening and maintenance; teller and transaction processing; digital banking and fraud support; specialized transactions; security and compliance procedures; and team and community engagement. Responsibilities and activities may change, and the role is an at-will employment relationship.

Requirements

High school diploma or equivalent.
Basic math knowledge.
Proficiency operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to acquire and maintain knowledge of applicable state and federal banking regulations and policies.
Complete required compliance training, including BSA and Information Security training.
Comply with BSA-related policies and procedures, including collecting CTR and Monetary Instrument Log data, reviewing parties against the OFAC list, and escalating potential suspicious activity.

Nice To Haves

Some college education.
At least 2 years of retail banking or cash-handling experience.
Strong interpersonal and communication skills and the ability to build trust and serve clients professionally.
Attention to detail, strong organizational skills, and critical-thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of a wide range of Microsoft Office applications.

Responsibilities

Provide timely, knowledgeable service to walk-in and telephone clients, communicate expectations, follow up on unresolved issues, and support CSB products and services.
Assist clients with opening, maintaining, and closing consumer accounts, including onboarding to online and digital banking services.
Issue, activate, and support debit cards, including educating clients about digital card management.
Process account changes, stop payments, check orders, signer and ownership changes, powers of attorney, beneficiaries, and related documentation.
Perform teller transactions, including deposits, withdrawals, loan payments, cashier’s checks, internal transfers, foreign currency exchange, and savings bond redemptions.
Maintain and balance the cash drawer, process night drop and mail deposits, apply deposit holds, balance and replenish the ATM, and order and ship cash.
Input domestic and foreign wire transfers in accordance with applicable procedures.
Follow branch opening and closing procedures and security controls, including dual-control requirements and protection of client information.
Complete CTRs and support Verafin callbacks; review daily branch reports and participate in audits and required compliance and security training.
Maintain operational accuracy and comply with KYC, BSA, OFAC, privacy, and other applicable policies and procedures.
Troubleshoot digital banking issues, including mobile deposit, debit card restrictions or fraud, Zelle, Bill Pay, online banking passwords, and MFA security questions.
Respond to Verafin alerts and assist clients with fraud resolution in accordance with bank guidelines.
Process CD closures, modeling and transcodes; IRA openings and closures; automatic transfers; deposit rate adjustors; and overdraft protection setup.
Open non-complex business accounts and perform basic business account maintenance; coordinate with Treasury Management and Digital Banking teams on eCorp questions and issues.
Review trust accounts and legal documentation before account opening.
Participate in branch meetings, team huddles, BSA and retail calls, bank initiatives, and community involvement.
Maintain knowledge of state and federal banking regulations and policies, and promptly notify management or compliance staff of potential suspicious activity.