Relationship Banker I - Coral Springs Branch

Regions•Coral Springs, FL

8d•$41,581 - $49,224•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and advancement. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The position handles routine transactions and service requests, develops customer relationships, explains consumer products and digital banking options, and refers customers to internal experts for more complex needs. It follows applicable bank procedures, laws, and regulations and supports branch goals. The position is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week. It is located in Coral Springs, Florida.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Bilingual English and Spanish.

Responsibilities

Provide an optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic service requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about each customer’s relationship with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
Support branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.