Relationship Banker - Broward & 441 Financial Center - English and Creole Language Required

Bank of America•Plantation, FL

4d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently as needed. They have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The role supports the bank’s Responsible Growth, client experience, risk culture, and operational excellence, while following applicable processes, laws, and regulations. The position requires English and Creole language skills. It is a first-shift role of 40 hours per week and may require weekend or extended hours. The banker may be scheduled at any financial center location within a reasonable distance. Bank of America describes an in-office culture, with expectations and flexibility depending on role responsibilities and business needs.

Requirements

English and Creole language skills are required.
High School Diploma, GED, secondary school education, or equivalent.
Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborates effectively and builds and nurtures strong relationships.
Demonstrates passion, commitment, and drive to improve clients’ financial lives.
Confidently identifies solutions for new and existing clients based on their needs.
Communicates effectively and confidently and is comfortable engaging all clients.
Able to learn and adapt to new information and technology platforms.
Confident educating clients on simple banking transactions using self-service technologies, including ATMs, online banking, and mobile banking.
Applies critical thinking and problem-solving skills to meet clients’ needs.
Follows established processes and guidelines and applicable laws and regulations.
Manages time and capacity efficiently.
Focuses on results while acting in the best interest of the client.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and understand their financial needs and priorities.
Connect clients to solutions that meet their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.