Relationship Banker 1 - Kearney, MO

U.S. Bank National Association•Springfield, MO

4d•$20 - $22

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, providing counsel while adapting a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain and demonstrate deposit and loan products and services, and recommend solutions aligned with customers’ goals. The role includes proactively reaching out to clients and following up, learning about their financial needs and channel preferences, identifying suitable solutions, and providing a consistent client experience. Relationship Bankers maintain knowledge of consumer and business banking products, process basic transactions, open accounts, complete service requests, and submit credit applications. They educate clients about digital and self-service tools, collaborate with branch colleagues and partners, and use available resources and technologies to deliver accurate, operationally sound service. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in a rescinded offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically fewer than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal-background and credit-check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer-service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while applying a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs proactively and reactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking-channel preferences.
Identify and communicate solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and provide accurate service.

Benefits

Medical, dental, and vision healthcare coverage.
Basic-term and optional-term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.