Chula Vista - Relationship Banker

Mission Fed•Chula Vista, CA

20h•$23 - $26•Onsite

About The Position

As a Financial Services Representative (Relationship Banker for external postings), you'll serve as a trusted financial partner for our members, helping them navigate everything from opening new accounts to securing loans and finding solutions that support their financial goals. You'll combine outstanding service, financial expertise, and relationship-building skills to create exceptional member experiences every day. Our culture is guided by six core values: Integrity • Service • Commitment • Teamwork • Trust • Communication When you join Mission Fed, you'll become part of an award-winning organization that invests in its people, supports professional growth, and remains deeply connected to the communities we serve.

Requirements

High School Diploma, GED, or equivalent.
2+ years of experience in a financial institution or similar retail service environment.
At least 12 months of experience opening new accounts.
Strong computer proficiency and experience using business software applications.
Exceptional communication, organization, and customer service skills.

Nice To Haves

Consumer loan processing experience.
Cash handling experience with a high degree of accuracy.
Sales or relationship-building experience in a financial services environment.
Experience with Symitar software.
Notary Public Commission and/or Mortgage Loan Originator (MLO) certification (or willingness to obtain).

Responsibilities

Welcome and engage members with professionalism and enthusiasm.
Open new accounts and assist existing members with additional products and services.
Process and fund consumer loan applications while supporting real estate loan applications.
Identify members' financial needs and recommend solutions that help them succeed.
Educate members on digital banking tools and services for greater convenience.
Resolve account questions and provide personalized support to ensure member satisfaction.
Proactively identify opportunities to connect members with products and services that fit their needs.
Generate referrals to business partners, including Investments and Auto Lending.
Follow up with members to ensure a positive experience and ongoing support.
Contribute to branch sales goals while maintaining a member-first approach.
Prepare accurate documentation for accounts and loan products in compliance with regulatory requirements.
Assist with end-of-day balancing activities, cash controls, and branch security procedures.
Maintain compliance with all Credit Union policies, procedures, and federal regulations.
Participate in branch meetings, community events, and business development initiatives.
Mentor and support team members by sharing service and sales best practices.