Relationship Banker (full-time)
Powell Valley National Bank•Big Stone Gap, VA
•Onsite
About The Position
Powell Valley National Bank is looking to fill a full-time relationship banker position. The full-time relationship banker position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. The position will be filled for Powell Valley National Bank's Big Stone Gap Office.
Requirements
- High school diploma or equivalency required
- Excellent communication skills
- Customer-oriented approach to handling problems
Nice To Haves
- Banking or financial services experience preferred
- Previous cash handling experience preferred
Responsibilities
- Provide excellent customer service and responsible for customer service duties and relationship management
- Perform basic customer and cash transactions
- Balance cash each day
- Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
- Identify risk and escalate concerns through proper channels
- Develop and maintain knowledge of all bank products and services, including other lines of business
- Assist customers with opening and managing their bank accounts and finances
- Advise customers on financial services and resolve issues
- Ability to learn and adapt to changing digital and ecommerce channels to provide customer support and education
- Serve as contact for customer problem resolution regarding deposit, ecommerce, and other products and services including account opening and account maintenance
- Being available to travel to any branch location for support as requested by management, when needed
- Assisting with the opening/closing of the branch office, as necessary
- Resolving and following-up on customer complaints and issues to provide and ensure the highest quality service
- Attending seminars and meetings as requested by management
- Possessing excellent communication skills with co-workers, subordinates and customers
- Assisting in any special projects or other assignments as requested by Branch Operations team
- Perform complex branch operational duties as assigned
- Other duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
