Relationship Banker (full-time)

Powell Valley National BankBig Stone Gap, VA
Onsite

About The Position

Powell Valley National Bank is looking to fill a full-time relationship banker position. The full-time relationship banker position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. The position will be filled for Powell Valley National Bank's Big Stone Gap Office.

Requirements

  • High school diploma or equivalency required
  • Excellent communication skills
  • Customer-oriented approach to handling problems

Nice To Haves

  • Banking or financial services experience preferred
  • Previous cash handling experience preferred

Responsibilities

  • Provide excellent customer service and responsible for customer service duties and relationship management
  • Perform basic customer and cash transactions
  • Balance cash each day
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
  • Identify risk and escalate concerns through proper channels
  • Develop and maintain knowledge of all bank products and services, including other lines of business
  • Assist customers with opening and managing their bank accounts and finances
  • Advise customers on financial services and resolve issues
  • Ability to learn and adapt to changing digital and ecommerce channels to provide customer support and education
  • Serve as contact for customer problem resolution regarding deposit, ecommerce, and other products and services including account opening and account maintenance
  • Being available to travel to any branch location for support as requested by management, when needed
  • Assisting with the opening/closing of the branch office, as necessary
  • Resolving and following-up on customer complaints and issues to provide and ensure the highest quality service
  • Attending seminars and meetings as requested by management
  • Possessing excellent communication skills with co-workers, subordinates and customers
  • Assisting in any special projects or other assignments as requested by Branch Operations team
  • Perform complex branch operational duties as assigned
  • Other duties as required and assigned

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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