Full Time Relationship Banker

Consumers National Bank•Carrollton, OH

1d•Onsite

About The Position

Consumers National Bank is seeking a full-time Relationship Banker to join their team at the Salem branch. The bank emphasizes its mission to make a difference in the community and believes its employees are key to achieving this. They offer a collaborative corporate culture, competitive wages, and a generous benefits package. This role involves direct customer interaction, processing various financial transactions, and identifying customer needs to offer suitable bank products and services. The bank is willing to train the right candidate, with cash handling and customer service experience being preferred.

Requirements

Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical.
Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions.
High school diploma or equivalent.
Ability to successfully identify needs, goals and objectives and suggest bank products and services to meet the customers’ needs.
Ability to respond and assist customers with inquiries and/or problem-solving resolution.
Possess the skills necessary to work effectively as a team member.
Proficiency in basic computer skills.
Careful attention to detail and time management.
Previous cash handling and/or direct customer service experience.
Previous cross-sales and/or referral experience.
Ability to sit and/or stand for extended periods of time in an office setting.
Advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting.
Excellent organizational and time management skills.
Ability to problem solve, negotiate, and persuade customers.
Intermediate math and analytical skills.
Computer literacy.

Nice To Haves

No banking experience necessary.
Cash handling and customer service experience preferred.

Responsibilities

Consistently seek to deliver exceptional customer service with a positive approach.
Accurately process retail and commercial transactions including but not limited to: checking and savings deposits, withdrawals, account closings, loan payments, check order, cash advance, draws, stop payments, cashiers’ checks, gift cards, safe deposit box, foreign currency exchanges and transfers, and other products and services while adhering to all Bank and Department policies and procedures.
Adhere to Teller Performance Standards related to balancing, accuracy, customer service standards, check cashing, and product referrals.
Assist with opening and night depository duties.
Effectively and efficiently process end of day and batch transactions.
Maintains documentation files as directed.
ATM team processing and balancing.
Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations.
Balance Cash items.
Maintenance customer accounts as needed.
Identify customer needs and refer financial products and services.
Maintain cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer.
Contribute to a positive environment by demonstrating the company’s mission, vision, and values.
Assist in all aspects of vault procedures, such as processing orders and shipments of coin and currency to and from the Federal Reserve.
Complete ongoing education and training as required.
Adheres to and satisfies all duties and training requirements related to company or outside agency compliance, confidentiality, security, policies, fraudulent or suspicious activity reporting, laws, and regulations as they apply to the position.
Perform other duties as requested or assigned.