Relationship Banker - Denville, Dover, Morristown, Parsippany, Roxbury & Summit, NJ Financial Centers

Bank of America • Summit, NJ

20d • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections and responsible growth. This role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position is based in Bank of America financial centers in New Jersey and follows the company’s in-office approach, with role-specific flexibility based on responsibilities and business needs. The role is 1st shift and 40 hours per week. Weekend and/or extended-hour work may be required, and employees may be scheduled at any financial center within a reasonable distance.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results, acting in the best interest of the client.
• Collaborate effectively, building and nurturing strong relationships.
• Demonstrate passion, commitment, and drive to improve clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines, adhere to applicable laws and regulations, and act in the best interests of clients and the bank.
• Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
• Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• High school diploma, GED, secondary school completion, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of financial-services products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Conduct conversations to understand clients’ financial and life priorities and connect them with solutions that meet their goals.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED