Relationship Banker - Nashville Market

Bank of America•Nashville, TN

1d•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and conducts in-depth conversations to understand clients’ financial and life priorities, then connects them with solutions that support their financial goals. The position supports the bank’s risk culture and operational excellence, builds client relationships, manages financial center traffic and appointments, and partners with specialists in small business, lending, and investments. It is an in-office role, with scheduling that may include weekends or extended hours and assignment to any financial center within a reasonable distance. The role is listed as first shift and 40 hours per week.

Requirements

High school diploma, GED, secondary school, or equivalent.
Strong work ethic and results focus, with a commitment to acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions as needed.
Have in-depth conversations to understand clients’ financial and life priorities and connect them with relevant solutions.