Relationship Banker

Valley Bank•Vernon, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and maintains knowledge of the bank’s products and services to educate customers and recommend financial solutions suited to their needs. The Relationship Banker meets with customers to assess financial needs, open accounts such as checking, savings, CDs, and IRAs, and discuss or sell loan products. The role promotes online and mobile banking, supports customer service quality standards, and participates in the sales referral process. It may also assist with coaching and mentoring branch staff. The position processes customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the Relationship Banker manages currency and coin orders, shipments, distribution to tellers, and branch cash levels within established limits. The role also participates in community events and CRA initiatives, reports significant issues and unusual customer activity to management, follows compliance and regulatory requirements, and adheres to the bank’s code of conduct and policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately.
Excellent interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Assess customer needs, recommend appropriate financial solutions, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee sales referrals to ensure customer needs are met.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently and use technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing branch cash levels, currency and coin orders and shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank’s code of conduct, policies, and procedures.