Relationship Banker

Valley Bank•Sparta, GA

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented customer service and maintains knowledge of bank products and services to educate customers and recommend financial solutions. It conducts customer financial needs assessments, opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and demonstrates online and mobile banking capabilities. The Relationship Banker processes customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the role manages currency and coin orders, shipments, and distribution to tellers to maintain adequate branch cash levels within established limits. The position also supports service quality, sales referrals, coaching and mentoring branch staff, community events, and CRA initiatives. It reports significant issues and unusual customer activity to management and follows applicable compliance requirements, the bank's code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to discuss products and services with customers.
Detail-oriented with strong organizational skills and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional customer service aligned with the bank's mission.
Maintain knowledge of bank products and services and educate customers, cross-selling to meet their financial needs.
Establish customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts and discuss or sell loan products to existing and prospective customers.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Perform customer transactions efficiently using technology; maintain and balance a cash drawer and use teller equipment.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank's code of conduct, policies, and procedures.