Relationship Banker - Vernon, CT (Lafayette Square)

M&T Bank•Vernon Rockville, CT

7d•Onsite

About The Position

The Relationship Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and activity requirements. The role helps manage customer flow and serves existing customers while growing the business by identifying sales opportunities. It specializes in the branch customer experience through lobby management and servicing and sales interactions for retail and business customers. The banker identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions through outreach, and refers complex needs to the appropriate team member or partner. The role also stays current on operational, product, and system changes and demonstrates sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position is based in Vernon, Connecticut. It requires meeting and maintaining registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated financial-services product knowledge.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Ability to use hands and fingers for prolonged periods.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax machine, telephone system, copier, and other communication tools.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Identify customer needs through the retail sales process and provide proactive basic sales solutions or refer complex needs to the appropriate team member or partner.
Manage customer relationships, including customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Conduct sales-process activities, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Manage risk by meeting audit requirements and applying fraud-prevention, Know Your Customer (KYC), and Customer Identification Program (CIP) practices.
Research customer profiles to assess ways to add value to their banking relationships and transition to needs-based discussions about financial goals.
Identify customers’ financial needs and present appropriate product and service options in cooperation with internal business partners.
Proactively contact clients by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach regardless of the channel or who opened the account.
Build trust with existing clients through regular, proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments using a pre-call plan.
Perform customer-service interactions and support branch lobby management and customer flow.
Comply with applicable operational and compliance risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational, product, and system changes and enhancements, and make sound risk-management decisions to help reduce preventable losses and fraud.
Meet and maintain Federal SAFE Act registration requirements.
Complete other related duties as assigned.