Relationship Banker - Denville Branch - New Jersey Sussex County Market
About The Position
As a Relationship Banker in a Chase Branch, you represent the Chase brand and culture by creating welcoming, memorable experiences for clients. You use banking solutions and financial technology alongside friendly, attentive service to acquire, manage, and retain client relationships. Drawing on your financial knowledge, you consult with clients and recommend thoughtful solutions to address their financial needs and contribute to branch success. You manage assigned clients, meet with them in person and by phone, and help them use digital banking services. You learn banking products, services, and procedures, connect clients with specialists when needed, and comply with applicable policies, procedures, and regulatory requirements. The role requires working branch hours, including weekends and some evenings. Applicants must meet securities licensing requirements or obtain the required licenses through JPMC’s licensing program within 180 days of hire. The position is also subject to Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and NMLS registration under the SAFE Act.
Requirements
- At least 1 year of sales experience in Retail Banking, Financial Services, or a related industry, with demonstrated success establishing clients, deepening relationships, and delivering results.
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively, with attention to detail and a consistent client experience.
- Ability to operate within established risk parameters and meet risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including Series 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain licenses through JPMC’s licensing program within 180 days of hire; study materials and support are provided.
- Ability to work branch hours, including weekends and some evenings.
- Must satisfy Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements, including JPMC review of relevant history and information.
- Must register with or update the National Mortgage Licensing System and Registry (NMLS) immediately after starting and comply with the SAFE Act, including annual renewal and required updates.
Nice To Haves
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Put clients first by delivering attentive, friendly service and creating a welcoming environment.
- Manage assigned clients and proactively meet with them in person and by phone to build relationships, understand financial needs, and tailor product and service recommendations.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate clients’ needs.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult effectively about banking solutions.
- Collaborate with and connect clients to the team of experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- Work branch hours, including weekends and some evenings.
- Meet applicable Dodd-Frank/Truth in Lending Act Loan Originator requirements and register or update registration with NMLS under the SAFE Act.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
