Relationship Banker - Amber Creek, Thornton, Broomfield, Shops at Ralston , Colorado Financial Centers

Bank of America • Boulder, CO

15d • $25 - $27 • Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better by engaging clients in the financial center lobby, educating them, and assisting with transactions using self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals.

The role is open across the market, and the specific financial center assignment is based on business needs. New hires train at one financial center and may later move to another location within a reasonable commuting distance of home, to the extent permitted by law. The position requires in-office work and may include weekend or extended hours, as well as scheduling at any financial center within a reasonable distance. It is a 40-hour-per-week, first-shift position. Compensation is $25.00–$26.77 per hour, with offers based on experience, education, and skill set; the role is not incentive eligible. The position is benefits eligible and includes access to paid time off.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Strong work ethic, self-motivation, enthusiasm, and focus on client interests and results.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to delivering an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Ability to educate clients on simple banking transactions through ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently while focusing on results and acting in clients’ best interests.
• Availability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• Ability to accurately and efficiently process cash transactions as needed.

Nice To Haves

• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
• Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby, educate them about self-service resources, and assist them with transactions.
• Conduct conversations to understand clients’ financial and life priorities and connect them with appropriate solutions.

Benefits

• Benefits eligibility
• Access to paid time off
• Resources and support for employees’ physical, emotional, and financial wellness
• Affordable, competitive, and flexible benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED