Relationship Banker - Orlando Central Market

Bank of America•Orlando, FL

1d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by building relationships with clients and connecting them to solutions that meet their financial goals. The role engages clients in the lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities, drive the client experience, and manage financial center traffic, appointments, and outbound calls. The role also partners with specialists in small business, lending, and investments, while following established processes and applicable laws and regulations to support risk management and operational excellence. Bank of America describes an inclusive, caring workplace with opportunities to learn, grow, and develop a career. The company is committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This position is 1st shift, 40 hours per week, and requires availability to work weekends and/or extended hours. Scheduling may include any financial center location within a reasonable distance.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the best interest of the client.
Collaborate effectively, get things done, and build and nurture strong relationships.
Display passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, comply with applicable laws and regulations, and act in the best interests of clients and the bank.
Efficiently manage time and capacity.
Focus on results while acting in the best interest of the client.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.
Work 40 hours per week on 1st shift.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Engage clients in the lobby and educate and assist them with conducting transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.