Relationship Banker - South Manhattan NY Area
About The Position
At Bank of America, Relationship Bankers engage clients in the financial center lobby, educate them about and assist with transactions using self-service resources such as mobile banking, online banking, and ATMs, and process cash transactions accurately and efficiently as needed. They have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The role is based in an in-office culture, with assignments at listed South Manhattan financial center locations and flexibility determined by role-specific considerations. The position is 40 hours per week on first shift. It pays $25.00–$26.77 per hour, with offers based on experience, education, and skill set; compensation is base pay and is not incentive eligible. The role is benefits eligible and includes access to paid time off.
Requirements
- High school diploma, GED, secondary school qualification, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective, confident communication and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on conducting simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet clients’ needs.
- Ability to follow established processes and guidelines, comply with applicable laws and regulations, and act in clients’ and the bank’s best interests.
- Ability to manage time and capacity efficiently.
- Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
- Discuss clients’ financial and life priorities and connect them with solutions that meet their financial goals.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
