Relationship Banker - Northeast Columbus, OH -State and Schrock, New Albany and Morse and Karl

Bank of America • Columbus, OH

25d • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates them about and assists with self-service options such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. The position is based at the listed Columbus-area financial centers and is an in-office role. It is a 40-hour-per-week, first-shift position. Employees must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. The role pays $25.00–$26.77 per hour; offers are determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High school diploma, GED, secondary school completion, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Collaborates effectively and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines, adhere to applicable laws and regulations, and act in the best interest of clients and the bank.
• Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial-center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients and identify solutions that meet their financial needs and goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial-center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility
• Access to paid time off
• Resources and support for employees’ physical, emotional, and financial wellness
• Affordable, competitive, and flexible benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED