Relationship Banker -Mission Viejo

Orange County's Credit Union•Mission Viejo, CA

18d•$23 - $27•Onsite

About The Position

Orange County’s Federal Credit Union is hiring a Relationship Banker to serve members at its Mission Viejo branch. The role combines member service, teller transactions, account opening, consumer lending, and consultative product recommendations. The banker helps members navigate their financial needs, resolves questions and concerns, and builds lasting relationships through accurate, attentive service. The position requires recent banking or credit union experience, including teller transactions, new account openings, consumer lending, and cross-selling or referring financial products. Candidates should communicate clearly, be comfortable learning multiple systems, and be available Monday through Saturday during the stated branch hours. Mandarin or Spanish fluency is preferred; the posting specifically lists Mandarin fluency under preferred qualifications. The posting lists hourly pay ranges of $23.00–$25.00 for Member Service Rep IV and $25.50–$27.00 for Senior Rep. I–II, based on experience, internal equity, and level. Pre-employment background and credit checks are required.

Requirements

At least 2 years of recent experience at a bank or credit union.
Hands-on experience with teller transactions, new account openings, and consumer lending.
At least 2 years of experience cross-selling and referring financial products.
Clear, friendly communication and a professional, approachable manner.
Comfort learning and using multiple systems and platforms.
Availability Monday through Saturday, with weekday availability between 8:00 AM and 6:30 PM and Saturday availability between 8:00 AM and 2:30 PM.
Successful completion of required pre-employment background and credit checks.

Nice To Haves

Mandarin fluency is preferred.
Spanish fluency is preferred.

Responsibilities

Handle teller transactions accurately and with care.
Open new accounts and guide members through consumer loan applications.
Recommend products and services that fit members’ needs.
Resolve member questions and concerns using a consultative, relationship-focused approach.
Build trusting member relationships beyond individual transactions.

Benefits

Comprehensive health coverage, including Anthem, Delta Dental, and VSP, effective from the first day.
Life insurance at no cost.
401(k) plan with employer match up to 6%.
13 days of vacation annually.
Seven sick days annually.
Paid holidays.
Annual merit increases.
Annual discretionary bonus.
Quarterly incentive bonuses.
Educational grants up to $1,000 per year.
Award-winning workplace culture.
Clear growth paths and internal mobility.
Supportive team environment.