Relationship Banker - Gender Rd/Columbus Downtown Offices

Park National Bank•Columbus, OH

1d•Onsite

About The Position

The Relationship Banker serves customers, prospective customers, and bank associates through prompt, professional service aligned with Park Promises and Serving More standards. The role develops retail banking relationships, resolves customer concerns, coordinates sales and relationship-management activity across business lines, and acts as a customer's personal banker. The banker recommends suitable products and services, supports digital-product adoption, and originates and maintains retail and small-business deposit accounts and related digital services. The position responds to customer inquiries and processes transactions through in-person, phone, virtual, and digital channels, including teller transactions as needed. It also supports branch operations, completes ongoing product and sales training, and follows bank compliance and risk-management requirements. The home office is the Gender Road Office, with coverage at the Columbus Downtown Office as needed; travel within the Park National footprint is expected. The role is hourly and full-time, generally requiring 37.5–40 hours per week, with an expectation of 37.5 hours minimum to maintain full-time status. Operating hours are Monday through Friday, 9:00 a.m.–5:00 p.m., and Saturday, 9:00 a.m.–12:00 p.m.; the average number of Saturday shifts is 2–3 per month.

Requirements

High school diploma or GED.
2–4 years of experience in banking, sales, relationship management, or a related field.
Interpersonal and customer-service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Ability to influence others and build collaborative relationships.
Ability to work as part of a team.
Organization and attention to detail.
Ability to multitask and manage competing priorities.
Problem and situation analysis skills.
Technical expertise and creativity.
Ability to remain stationary for at least 75% of the time, constantly operate a computer, and communicate with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to work an average of 2–3 Saturday shifts per month and cover the Gender Road and Columbus Downtown offices as needed.

Responsibilities

Provide prompt, professional service to customers, prospective customers, and bank associates in accordance with Park Promises and Serving More standards.
Build and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues and concerns.
Coordinate sales efforts and retail and business relationship-management activity, including communication and analysis across the Banking Center Network, Mortgage Lending, Commercial/Cash Management, and Wealth Management.
Act as customers' personal banker, using the bank's Contact Management philosophy and strategy to strengthen relationships and offer products and services aligned with customer needs.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross-sell products and services and perform related clerical functions, including account and customer maintenance.
Originate, retain, and maintain customer accounts, including retail deposit accounts, digital products and services, and small-business deposit accounts.
Respond to customer inquiries and complete transactions promptly and accurately within designated authority through in-person, phone, virtual, and digital or website channels, including teller transactions as needed.
Promote digital-product adoption among customers and provide internal support to branch associates.
Assist Branch Management with daily branch operations, such as generating reports and gathering data, as needed.
Complete ongoing product, digital-product, financial-services, and sales-oriented training, as well as required courses.
Maintain awareness of and adhere to bank compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Travel within the Park National footprint and cover the Gender Road and Columbus Downtown offices as needed.
Perform other duties as assigned.