Relationship Banker - Turkey Creek Financial Center

Bank of America • Farragut, TN

4d • Onsite

About The Position

At Bank of America, the Relationship Banker supports the bank’s purpose of helping make financial lives better through meaningful client connections. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bank of America emphasizes an inclusive, caring workplace, teammate development, and an in-office culture that supports collaboration, engagement, and career development.

The Relationship Banker develops an understanding of clients’ financial and life priorities through in-depth conversations and connects them with solutions that support their financial goals. The role also manages financial center traffic, appointments, outbound calls, and cash responsibilities while following established processes, applicable laws, and regulations. The position is 1st shift and works 40 hours per week; weekend and/or extended-hour work may be required, including scheduling at another financial center within a reasonable distance.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively, building and nurturing strong relationships.
• Demonstrates passion, commitment, and drive to improve clients' financial lives.
• Confidently identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Confident educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Applies strong critical-thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines and complies with applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• Minimum education requirement: High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant Associate's degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, acting in clients' and the bank's best interests and complying with applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Conduct in-depth conversations to understand clients' financial and life priorities and connect them to suitable solutions.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
• Opportunities to learn, grow, and build a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED