Relationship Banker 1-2 Cincinnati East

U.S. Bank•Cincinnati, OH

26d•$20 - $25

About The Position

Relationship Bankers build and foster customer relationships through in-person, appointment-based, and virtual interactions, adapting a digital-first mindset to provide appropriate financial guidance. They assess customers’ banking needs, process customer and account information, explain deposit and loan products and services, and recommend solutions based on each customer’s goals. The role includes proactive outreach and follow-up, identifying solutions for new and existing clients, maintaining knowledge of consumer and business banking products—including digital offerings—and delivering a consistent client experience. Relationship Bankers greet clients, process basic transactions, open consumer and business accounts, complete service requests, and submit credit applications. They collaborate with branch team members and partners, educate clients on digital and self-service tools, and use available resources and technologies to serve clients accurately and efficiently. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset.
Demonstrated basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions and learn about customers’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients based on their needs.
Engage and communicate effectively with clients to provide a consistent client experience.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Greet clients and process basic transactions.
Collaborate with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Complete the required NMLS registration process and maintain applicable registration requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase plan.
401(k) contribution and pension, subject to eligibility requirements.