Relationship Banker or Senior Relationship Banker (Sat Required) - Spartan Square

Truist • Salem, VA

2d • $45,760 - $58,500

About The Position

Provides an industry-leading client service experience in person and by phone by developing and expanding new and existing client relationships. Recommends financial solutions based on consultative conversations and refers clients to other business partners for additional opportunities. The role is cross-trained to perform teller duties as needed, including teller transactions and helping clients navigate the branch.

The position handles client maintenance requests and problem resolution; supports individual and branch sales targets; discusses consumer lending options and takes loan applications; and follows operational, internal-control, and risk-management policies. Teammates participate in Truist Retail Community Bank Leadership Routines and continue developing sales and product knowledge through meetings and training. Saturday work is required, and weekend and/or extended hours may be required. The role may involve occasional travel and overnight stays, as well as travel or temporary locale changes to meet staffing needs.

Two levels are listed: Relationship Banker, with an annual base salary of $45,760–$52,500, and Senior Relationship Banker, with an annual base salary of $45,760–$58,500. Additional incentive pay is available for either level.

Requirements

• High school diploma or equivalent education.
• Two years of client sales and service experience.
• Experience sourcing and prospecting for new clients and building client relationships.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment, including new or transferred registration and applicable NMLS background check; must meet applicable financial responsibility, character, credit fitness, and criminal background standards and ongoing regulatory requirements.
• Ability to multitask under time constraints.
• Ability to travel as needed for temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

• Associate’s degree or higher.
• Demonstrated ability to handle multiple priorities under time constraints.
• Excellent verbal and written communication skills.
• Ability to respond professionally while maintaining a high level of service quality.
• Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small-business clients.
• Demonstrated ability to meet or exceed sales goals.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide client service in person and by phone while developing and expanding new and existing client relationships.
• Address routine client maintenance requests and resolve problems; perform sales functions for deposit, credit, convenience, and other products and services.
• Contribute to individual and branch client-service and sales targets by offering products and services and developing, expanding, and retaining relationships.
• Conduct consultative conversations and address or refer complex client needs and financial goals to internal specialists.
• Participate in the established Truist Retail Community Bank Leadership Routines.
• Develop sales techniques and product knowledge through meetings, training classes, and web-based learning.
• Advise clients on consumer lending options and take loan applications.
• Follow internal controls, operational procedures, risk-management policies, and current compliance guidelines.
• Engage clients courteously while conducting transactions and identifying needs; perform teller transactions as needed and help clients navigate the branch.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED