Relationship Banker II – King City – Tigard, OR

U.S. Bank•Tigard, OR

27d•$25 - $31•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and address customers’ banking needs. The role involves obtaining and processing customer and account information; explaining and educating clients about deposit and loan products and services; and recommending solutions based on individual goals and needs. The banker proactively contacts clients and follows up, asks questions to understand financial needs and preferred banking channels, and identifies solutions for new and existing clients. The role maintains working knowledge of consumer and business banking products and services, including digital offerings; provides a consistent client experience, including greeting clients and processing basic transactions; and collaborates with branch team members and partners. Responsibilities also include opening consumer and business accounts, completing service requests, submitting credit applications, educating clients about digital and self-service tools, and using available resources and technology to deliver accurate, operationally excellent service. The position is based at the U.S. Bank location at 15900 SW 116th Ave, Tigard, OR 97224, and requires working from a U.S. Bank location on all scheduled workdays. NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including the associated criminal background and credit check. The stated pay range is $25.49–$31.15.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting associated criminal background and credit requirements.
Must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to learn clients’ financial needs and banking channel preferences.
Identify and communicate suitable solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.