Relationship Banker II - Poplar Main Branch

Regions Bank•Memphis, TN

2d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and advancement. The successful candidate is individually driven and competitive, works effectively as part of a team, identifies customer needs, and communicates well. The position achieves branch targets by advising customers on Regions’ consumer and business products and services, including loan and deposit products, and by educating them about digital banking options. It also involves outbound calls, supporting the customer experience and transactions, resolving customer issues, referring complex needs to internal experts, and following banking processes and applicable laws and regulations. The role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act; time worked in excess of 40 hours per week must be tracked. The position is located at the Poplar Main branch in Memphis, Tennessee. The listed job-range target minimum is $43,814.19 USD and the median is $52,402.00 USD. The role is eligible for commission and formulaic incentive plans, with potential incentive earnings based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other emerging technology and digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to an internal team of experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated and assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Track time worked in excess of 40 hours per week.