Relationship Banker II- Ocala

TD Bank • Ocala, FL

2d • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the role manages leads and conducts outbound outreach, engages clients across walk-in, appointment, and outbound interactions, and identifies opportunities to help clients meet their financial objectives. It uses purposeful, goals-based discovery and advanced questioning to uncover expressed and unexpressed needs, applies banking and financial knowledge to recommend appropriate solutions, and provides tailored guidance on products, services, benefits, and risks. The banker also manages complex client situations, collaborates with partners and makes referrals, engages clients on mortgage products and residential lending activities, and maintains continuity through follow-up and proactive outreach.

The role is accountable for a welcoming, personalized client experience and for resolving client concerns or escalating them when needed. It also supports the integrity of client relationships by complying with operational, AML, identification, authentication, documentation, and other regulatory requirements. As a team leader, the banker monitors workflow, prioritizes tasks, and delegates responsibilities while contributing to team performance and a positive work environment.

The position is subject to requirements for loan originators and mortgage loan originators, including eligibility for employment with a covered financial institution and eligibility for NMLS registration. A satisfactory criminal background check and credit report check are required, along with applicable applicant statements or certifications regarding government agency or authority findings.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to communicate clearly, concisely, and confidently with diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a mortgage loan originator with the NMLS under the SAFE Act and implementing regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to deepen client relationships and support clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct purposeful, goals-based discovery using active listening and advanced questioning.
• Use TD systems and tools to identify appropriate solutions and next steps, accurately capture client information, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios, provide needs-based guidance, collaborate with partners, and ensure referrals are executed effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Ensure continuity of the client experience and connection to TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and strong risk awareness.
• Provide a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when required.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML and other regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team development and share insights, lessons learned, and best practices.
• Collaborate with colleagues and partners, embrace differing perspectives, and demonstrate TD Way leadership behaviors.

Benefits

• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED