Relationship Banker II - Fashion Fair - Fresno, CA
About The Position
Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, providing counsel with a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with individual goals. The role builds client relationships through proactive outreach and follow-up, identifies suitable solutions, and maintains working knowledge of consumer and business banking products, including digital services. Responsibilities include greeting clients, processing basic transactions, collaborating with branch team members, opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service options. The banker uses available resources and technology to provide an accurate, consistent client experience and operational excellence. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role is expected to work from a U.S. Bank location on all scheduled work days.
Requirements
- High school diploma or equivalent.
- Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
- Must work from a U.S. Bank location for all scheduled work days.
- Must comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to effectively engage and communicate with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to identify customers’ underlying needs while maintaining a digital-first mindset.
- Advanced proficiency in making appropriate recommendations to meet customer needs reactively and proactively.
- Experience in the financial services industry preferred.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up.
- Ask questions to understand customers’ financial needs and banking channel preferences.
- Identify and recommend solutions for new and existing clients based on their needs.
- Engage and communicate effectively with clients.
- Maintain knowledge of consumer and business banking products and services, including digital products and services.
- Greet clients and process basic transactions while providing a consistent client experience.
- Develop collaborative partnerships with branch team members and partners to serve clients.
- Open new consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about emerging and self-service digital products and services.
- Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
- Complete required NMLS registration and maintain applicable registration requirements.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
