Relationship Banker II OH-Fairlawn Sign on Bonus $500

U.S. Bank•Fairlawn, OH

13d•$24 - $29•Onsite

About The Position

U.S. Bank Relationship Bankers build and maintain customer relationships across in-person, appointment-based, and virtual channels, using a digital-first mindset to provide financial guidance. They assess customers’ banking needs, gather and process customer and account information, explain deposit and loan products and services, and recommend solutions tailored to individual goals. The role includes proactive customer outreach and follow-up, opening consumer and business accounts, handling service requests, submitting credit applications, and processing basic transactions. Relationship Bankers maintain knowledge of consumer and business banking products, including digital services, and educate customers about self-service tools. They partner with branch colleagues and use available resources and technologies to deliver an accurate, consistent customer experience. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination. This role must be performed at a U.S. Bank location on all scheduled workdays.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal background and credit requirements.
Work from a U.S. Bank location on all scheduled workdays.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customers’ needs proactively and reactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand customers’ financial needs and banking channel preferences.
Identify solutions for new and existing clients through effective engagement and communication.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent customer experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and maintain operational excellence and accuracy.
Assess and attend to customers’ banking needs, obtain and process customer and account information, and recommend appropriate deposit and loan products and services.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
$500 sign-on bonus.