Relationship Banker 1- Akron OH Ellet Sign on Bonus $500

U.S. Bank National Association•Lakemore, OH

13d•$20 - $25

About The Position

At U.S. Bank, the Relationship Banker helps customers and businesses make informed financial decisions and supports the growth of the communities the bank serves. Client Relationship Consultants build customer relationships through in-person, appointment-based, and virtual interactions, adapting a digital-first approach to provide relevant counsel. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with customers’ goals. The role includes proactive outreach and follow-up, client service and basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. The banker maintains knowledge of consumer and business banking products, including digital services; educates clients about digital and self-service options; and works with branch colleagues and partners to deliver an accurate, consistent client experience. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. Failure to meet or maintain NMLS requirements may result in withdrawal of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically, at least three to four years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration is required under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including the associated registration process, criminal background check, and credit check.
Ability to meet and maintain NMLS registration requirements, including a satisfactory criminal and credit record.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking channel preferences.
Identify and communicate appropriate solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging digital products and self-service technologies.
Use available resources and technologies to optimize the client experience and support operational excellence and accuracy.
Obtain and process customer and account information, demonstrate and explain deposit and loan products, and recommend solutions based on customer needs.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.
$500 sign-on bonus.