Relationship Banker II - Fort Oglethorpe Branch

Regions Bank•Chattanooga, GA

2d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. This role is intended for candidates with retail or sales experience who are interested in a banking career with opportunities for growth, development, and upward mobility. The successful candidate is individually driven and competitive while also working as part of a team, and excels at identifying customer needs and communicating effectively. The role supports branch targets, builds customer relationships, and provides information about Regions’ consumer and business banking solutions. It also involves helping customers use digital banking options, providing a consistent customer experience, resolving customer issues, and referring customers to internal experts when their needs are complex. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and is eligible for overtime and incentive compensation.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and comply with applicable laws and regulations.
Complete duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.