Relationship Banker II - 107th Ave - Miami

Regions Bank•Miami, FL

4d•$48,426 - $57,918•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and upward mobility. The successful candidate is individually driven and competitive, works effectively as part of a team, identifies customer needs, and communicates clearly. The position is based at the 107th Avenue location in Doral, Florida. It is full-time and incentive eligible, with eligibility for commission and formulaic incentive plans based on performance against defined metrics and goals. The role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is overtime eligible under the Fair Labor Standards Act, with time tracked for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication skills and customer focus.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Bilingual English and Spanish.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.