Relationship Banker II

Mascoma Bank•Lebanon, NH

4d•Hybrid

About The Position

Join Mascoma Bank’s Retail Team as a Relationship Banker II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Relationship Banker II will be one of the first points of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service. Additionally, those in this position have the opportunity to provide an elevated level of service to our customers. This includes opening and closing accounts, promoting technology tools and resources, discussing mortgage and lending options, and so much more!

Requirements

1-3 years in retail banking
Knowledge of computers/strong typing skills.
Strong written and verbal communication skills and proficiency in problem-solving.
Great, positive attitude and likes to work with people on a team.
Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
Ability to maintain confidentiality and privacy of customer information.
Successfully complete background and credit screenings.

Nice To Haves

college degree preferred

Responsibilities

Assist customers with their daily banking needs including deposits and withdrawals.
Building and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.
Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
Being proficient in understanding all mortgage and home equity products and how to position these to the customer through application and closing.
Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
Understanding and adhering to Mascoma Bank’s policies and procedures.
Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.