Relationship Banker II - Stableside Branch

Regions Bank•Houston, TX

1d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to individually driven, competitive candidates who work effectively as part of a team, identify customer needs, and communicate clearly. It offers opportunities for growth and development within Regions. The banker builds and expands customer relationships, acquires new customers, provides guidance on consumer and business banking products, and helps customers use digital banking solutions. The role also contributes to a consistent customer experience, resolves customer issues, and refers customers with complex financial needs to internal experts. The position is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand customer relationships and acquire new ones.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager.
Support sound banking practices by managing, identifying, and reporting operational risks.