Relationship Banker II - Mockingbird Branch
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, and brings strong communication and customer-needs identification skills. The position is based at the Mockingbird branch in Dallas, Texas. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication and customer focus.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- Make outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers about digital banking offerings, including mobile, online, and ATM services.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Take ownership of and resolve customer issues.
- Refer customers with complex financial goals and needs to an internal team of experts.
- Follow bank processes and procedures and applicable laws and regulations, including duties delegated or assigned by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
- Commission incentive plan.
- Formulaic incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
